Terms and Conditions

I – PASSPORT & VISA REQUIREMENTS

UNITED STATES CITIZENS ARE REQUIRED TO HAVE A VALID PASSPORT TO ENTER THE UNITED STATES VIA AIRLINES TRANSPORTATION.

CITIZENS OF OTHER COUNTRIES MUST CHECK WITH A CONSULATE OR A VISA SERVICE TO SEE IF THEY REQUIRE VISAS FOR TRAVELING TO THE COUNTRY OF YOUR DESTINATION. IT IS THE PASSENGER’S SOLE RESPONSIBILITY TO CHECK PASSPORT VALIDITY AND EXPIRATION DATE. DEPENDING ON THE COUNTRY YOU’RE VISITING, YOUR PASSPORT MUST BE VALID AT LEAST 6 MONTHS TO ONE YEAR FROM THE DATE OF YOUR ARRIVAL. YOU MUST ALSO CHECK FOR VISA REQUIREMENTS FOR THAT COUNTRY. INFORMATION ON HOW TO OBTAIN A PASSPORT CAN BE FOUND AT HTTP://TRAVEL.STATE.GOV.

ROYAL TRAVEL & TOURS IS NOT A PASSPORT/VISA AGENCY AND WE ARE NOT RESPONSIBLE FOR ANY PROBLEMS WITH YOUR PASSPORTS AND VISAS. IT IS THE PASSENGER’S RESPONSIBILITY TO OBTAIN ALL VALID TRAVEL DOCUMENTS FOR YOUR VACATION.

 

II – MISCELLANEOUS

ROYAL TRAVEL & TOURS IS NOT RESPONSIBLE FOR ANY SCHEDULE CHANGES. IT IS THE RESPONSIBILITY OF THE PASSENGER TO CONTACT THE AIRLINE AND RECONFIRM THE FLIGHT 72 HOURS PRIOR TO DEPARTURE.

 

III – TRAVEL INSURANCE

PROTECT YOUR INVESTMENT BY SECURING OUR VACATION PROTECTION PLAN. WE OFFER COVERAGE FOR INTERRUPTION, INDEPENDENTLY BOOKED AIR, ACCIDENT AND SICKNESS MEDICAL BENEFITS, EVACUTAION, BAGGAGE AND PROTECTION AND MUCH MORE. FOR DETAILED INFORMATION, PLEASE VISIT www.royaltravelus.com/insurance.

 

IV – AMENDMENTS AND CANCELLATIONS

IF YOU CANCEL YOUR VACATION OR CHANGE YOUR DEPARTURE DATE, FLIGHT, DURATION, CLASS OF SERVICE, NAME, DEPARTURE CITY, OR DESTINATION, THE CHARGES BECOME PAYABLE BY YOU. SIGNIFICANT ADDITIONAL PENALTIES (I.E. NON-REFUNDABLE AIRLINE TICKETS AND FEES, NON-REFUNDABLE OR NON-TRANSFERABLE HOTEL PROMOTIONS) MAY APPLY. SPECIAL FEATURES OFFERED BY HOTELS ARE SUBJECT TO CHANGE AT THE HOTEL’S DISCRETION. IN THE UNLIKELY EVENT THAT A MAJOR CHANGE INVOLVING A PRE-DEPARTURE CHANGE OF HOTEL, DEPARTURE OR RETURN DATE, DEPARTURE CITY OR DESTINATION BECOMES NECESSARY, WE WILL NOTIFY YOU AS SOON AS POSSIBLE. IF YOU FIND THE REVISED ARRAGEMENTS WE OFFER IS UNACCEPTABLE, YOU WILL HAVE THE OPTION OF CANCELLATION WITHOUT CHARGE PROVIDED THAT YOU NOTIFY US WITHIN 24 HOURS OF YOUR RECEIPT OF NOTICE OF CHANGE.

 

V – REFUNDS

REFUNDS WILL BE MADE IN THE ORIGINAL FORM OF PAYMENT. PLEASE NOTE THAT NO REFUNDS WILL BE MADE FOR ANY SERVICES PROVIDED IN THE ITINERARY THAT YOU DO NOT USE. PASSENGERS WHO DO NOT TRAVEL (CHARTER, LAND ONLY OR SCHEDULED AIR) ARE SUBJECT TO 100% CANCELLATION PENALTIES.

VI – DISCLOSURE OF RIGHT TO PROMPT REFUND IN THE EVENT OF A CANCELLATION

UPON CANCELLATION OF THE TRANSPORTATION OR TRAVEL SERVICES, WHERE THE PASSENGER IS NOT AT FAULT AND HAS NOT CANCELLED IN VIOLATION OF ANY TERMS AND CONDITIONS PREVIOUSLY CLEARLY AND CONSPICUOUSLY DISCLOSED AND AGREED TO BY THE PASSENGER, ALL SUMS PAID TO THE SELLER OF TRAVEL FOR SERVICES NOT PROVIDED WILL BE PROMPTLY PAID TO THE PASSENGER, UNLESS THE PASSENGER ADVISES THE SELLER OF TRAVEL IN WRITING, AFTER CANCELLATION.  THIS PROVISION DOES NOT APPLY WHERE THE SELLER OF TRAVEL HAS REMITTED THE PAYMENT TO ANOTHER REGISTERED WHOLESALE SALLER OF TRAVEL OR A CARRIER, WITHOUT OBTAINING A REFUND, AND WHERE THE WHOLESALER OR PROVIDER DEFAULTS IN PROVIDING THE AGREED-UPON TRANSPORTATION OR SERVICE. IN THIS SITUATION, THE SELLER OF TRAVEL MUST PROVIDE THE PASSENGER WITH A WRITTEN STATEMENT ACCOMPANIED BY BANK RECORDS ESTABLISHING THE DISBURSEMENT OF THE PAYMENT, AND IF DISBURSED TO A WHOLESALE SELLER OF TRAVEL, PROOF OF CURRENT REGISTRATION OF THAT WHOLESALER.

VII – DISCLOSURES REGARDING MONEY

THIS TRANSACTION IS COVERED BY THE CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND (TCRF) IF THE SELLER OF TRAVEL WAS REGISTERED AND PARTICIPATING IN THE TCRF AT THE TIME OF SALE AND THE PASSENGER IS LOCATED IN CALIFORNIA AT THE TIME OF PAYMENT. ELIGIBLE PASSENGERS MAY FILE A CLAIM WITH TCRF IF THE PASSENGER IS OWED A REFUND OF MORE THAN $50 FOR TRANSPORTATION OR TRAVEL SERVICES WHICH THE SELLER OF TRAVEL FAILED TO FORWARD TO A PROPER PROVIDER OR SUCH MONEY WAS NOT REFUNDED TO YOU WHEN REQUIRED. THE MAXIMUM AMOUNT WHICH MAY BE PAID BY THE TCRF TO ANY ONE PASSENGER IS THE TOTAL AMOUNT PAID ON BEHALF OF THE PASSENGER TO THE SELLER OF TRAVEL, NOT TO EXCEED $15,000. A CLAIM MUST BE SUBMITTED TO THE TCRF WITHIN 12 MONTHS AFTER THE SCHEDULED COMPLETION DATE OF THE TRAVEL. A CLAIM MUST INCLUDE SUFFICIENT DOCUMENTATION TO PROVE YOUR CLAIM AND A $35 PROCESSING FEE. CLAIMAINTS MUST AGREE TO WAIVE THEIR RIGHT TO OTHER CIVIL REMEDIES AGAINST A REGISTERED PARTICIPATING SELLER OF TRAVEL FOR MATTERS ARISING OUT OF A SALE FOR WHICH YOU FILE A TCRF CLAIM.  YOU MAY REQUEST A CLAIM FORM BY WRITING TO: TRAVEL CONSUMER RESTITUTION CORPORATION: P.O. BOX 6001; LARKSPUR, CA 94977-6001; OR BY VISITING TCRC’s WEBSITE AT: www.tcrcinfo.org.

VIII – OUR RESPONSIBILITY TO YOU

ROYAL TRAVEL & TOURS HAS MADE ARRANGEMENTS WITH AIRLINES, HOTELS, AND OTHER INDEPENDENT SUPPLIERS TO PROVIDE YOU WITH THE SERVICES YOU PURCHASE; AND IS REPRESENTED IN MEXICO, MOST CARIBBEAN DESTINATIONS, EUROPE, ASIA, AFRICA, MIDDLE EAST, SOUTH PACIFIC, ETC. DESTINATIONS BY COMPANIES ORGANIZED AND EXISTING IN THAT DESTINATION, INCLUDING PROVIDERS OF TRANSPORTATION AND EXCURSIONS. WE HAVE TAKEN ALL REASONABLE STEPS TO ENSURE THAT PROPER ARRANGEMENTS HAVE BEEN MADE FOR YOUR VACATION. HOWEVER, WE DO NOT ACCEPT AND EXPRESSLY DISCLAIM ANY LIABILITY FOR THE ACTIONS OR OMISSIONS OF THESE INDEPENDENT SUPPLIERS. IF YOU FIND YOU HAVE ANY DISPUTE WITH SUCH PERSONS, HOWEVER, WE WILL GIVE YOU AS MUCH REASONABLE HELP AS WE CAN IN RESOLVING A DISPUTE.

IX – TRUST ACCOUNT DISCLOSURE

CALIFORNIA LAW REQUIRES CERTAIN SELLER OF TRAVEL TO HAVE A TRUST ACCOUNT OR BOND. THIS BUSINESS HAS A TRUST ACCOUNT.

PLEASE UNDERSTAND THAT WE CANNOT CONTROL AND WILL NOT BE RESPONSIBLE FOR SUCH FACTORS AS WEATHER, GOVERNMENT ACTIONS, TERRORISM, MECHANICAL BREAKDOWNS, YOUR PHYSICAL, MEDICAL OR MENTAL DISABILITIES, YOUR FAILURE TO OBTAIN VALID TRAVEL DOCUMENTS OR YOUR FAILURE TO FOLLOW TRAVEL INSTRUCTIONS.

ROYAL TRAVEL & TOURS IS NOT RESPONSIBLE FOR LOSSES OR DAMAGES ARISING FROM BODILY INJURY, PROPERTY AND OTHER DAMAGE CAUSED BY FACTORS BEYOND OUR CONTROL, INCLUDING BUT NOT LIMITED TO FLIGHT DELAYS, AIRLINE TURBULENCE, TRANSPORTATION ACCIDENTS OR OTHER UNFORSEEN CIRCUMSTANCES.

ALL PRICES AND FEATURES DESCRIBED HEREIN AS WELL AS IN ROYAL TRAVEL & TOURS’ (ADVERTISEMENTS AND WEBSITE) ARE SUBJECT TO CHANGE WITHOUT NOTICE. SOME HOTEL ROOM PHOTOGRAPHS DO NOT DEPICT THE STANDARD ROOM CATEGORY.

BY PURCHASING YOUR TICKETS/VACATION PACKAGE THROUGH ROYAL TRAVEL & TOURS, YOU AGREE TO ALL THE TERMS AND CONDITIONS SET FORTH ABOVE.